Frequently Asked Questions

Ordering

How do I place an order?
You can order directly through our website, or contact our team by phone, email or WhatsApp if you'd prefer to place an order manually or need help choosing.

Can I get a quote before ordering?
Yes — especially for larger orders. Email sales@officefurnituretech.co.uk with the items, quantities and your postcode. See our Large & Trade Orders page for more details.

Do you accept purchase orders?
Yes. We accept purchase orders from schools, NHS trusts, local authorities, universities and registered businesses.

Do you offer credit or trade accounts?
Yes — 30-day credit terms are available for approved trade customers. Apply for a trade account here.

What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Maestro and Shop Pay.

Do you offer bulk or large order discounts?
Yes. We've supplied Warner Bros Studios, schools and many UK businesses. If you have a large order, visit the Have a Large Order? page or contact us directly for a tailored quote.

Delivery

How long will my order take?
In-stock items are typically delivered within 3–7 working days. Made-to-order items have lead times shown on each product page — usually 10–25 working days. We will notify you of the expected delivery date after your order is confirmed.

Is delivery free?
Free UK delivery on all orders above £420. Delivery charges for smaller orders are calculated at checkout. See our Delivery & Returns page for the full breakdown.

Do you offer room-of-choice or assembly delivery?
Yes — room-of-choice delivery from £29; delivery with full assembly and packaging removal from £79. Contact us to arrange this alongside your order.

Do you offer next-day delivery?
Yes, next-day delivery is available on stocked items when ordered before 2pm. Contact us to confirm availability for your item.

How will my furniture be delivered?
Smaller items ship by courier. Larger furniture is delivered by pallet or van to ground floor / kerbside. If you need delivery to an upper floor or inside a building, please let us know before ordering.

Do you deliver across the whole UK?
Yes, we deliver to all UK mainland postcodes. Extended lead times may apply for the Scottish Highlands, Islands and Northern Ireland.

Products & Made-to-Order

What does 'made-to-order' mean?
Many products are manufactured to your specification — colour, finish, fabric or size. Made-to-order items cannot be cancelled or returned once ordered (unless damaged or incorrect). The product page will confirm if an item is made-to-order.

Can I choose my own colours and finishes?
Yes — most desks and storage are available in a range of frame and tabletop colours. Chairs come in a choice of fabrics and finishes. Options are shown on each product page.

Do you offer office space planning?
Yes — send us your floor plan and requirements and we'll help you plan the most effective layout. This service is free of charge.

Do you offer interior design consultancy?
Yes — we provide pre-order consultancy and office interior design services to help plan your workspace before you purchase. Ideal for businesses fitting out a new office.

Do you sell second-hand or refurbished furniture?
Yes — we have a range of Certified Pre-Owned and designer-used furniture, including refurbished ergonomic chairs. A cost-effective and sustainable option without compromising on quality.

Do you supply furniture to schools?
Yes — we have a dedicated School Furniture range including classroom seating, tables, storage and lockers. We've supplied schools across the UK and understand educational requirements.

Returns & Warranties

What if my order arrives damaged?
Please inspect everything on delivery and contact us within 24 hours with photographs. We'll arrange a free replacement or repair promptly.

Can I return a product I've changed my mind about?
Unused items can be returned within 30 days for a full refund. A 30% restocking fee applies. Made-to-order products cannot be returned unless damaged or faulty. See our full returns policy.

Do your chairs meet UK ergonomic and health & safety standards?
Yes. Our ergonomic chairs are designed to support posture for extended use including 8-hour workdays. We also have a published Health & Safety Policy.

Other Services

Do you have a Price Match Promise?
Yes — if you find the same product cheaper elsewhere, get in touch and we'll do our best to match it. See our Price Match Promise.

Can you help with office removals and relocation?
Yes — we offer a full Office Removal & Relocation service covering cities including London, Manchester and Liverpool. This includes dismantling, transport and reinstallation of office furniture.

Can I visit your showroom or warehouse?
Our base is at Unit 2, Brigella Mills, Little Horton Lane, Bradford, West Yorkshire, BD5 0QA. Contact us in advance to arrange a visit.

Contact Us

How can I get in touch?

We aim to respond to all enquiries within 24 hours on working days.

Frequently Asked Questions