FAQs
Payment
Pay Card, Bank transfer or Cash on collection only from our warehouse.
No unfortunately except for our credit notes.
Yes, please ask and it will be sorted for you, as aren’t able to offer it for large orders.
Yes, we take customers’ details safety very seriously.
No, we do not and never save any customer financial details.
No
Yes, a formal invoice is provided with all orders by email as a pdf file.
No, unfortunately, we can not do that but our sales are very every month, good luck and we will be very happy to deal with you.
No, it very easy system of payments.
Alternative payment options are available or best please call for help.
For all personal financial circumstances please always call for help or drop a message on our business WhatsApp, as every person’s difficulties are unique so we would not be able to offer general help on our website but specific to that person.
All our prices are included VAT (or any relevant taxes) on the final payments.
Refund
If you change your mind, there will be a 30% restocking charge, and further shipping charges unless something else is ordered in its place.
You have 1 week from taking delivery to report a fault/damage or change your mind.
7 working days on small orders under £1000 in total but on larger orders it will be discussed as we (Office Furniture Tech Ltd) have to wait for a payment from the manufacturersas well. However, in most cases,it’s always within 10 business days.
Yes, we can issue you a credit note.
Yes, all returns must be in their original packaging.
Damages will be replaced free of charge.
If you do that before the order leaves our warehouse it is free but If you wanted to exchange, there would be a 30% stocking fee and delivery charges on the new order.
If you received the wrong /incorrect items, they will be collected and replaced for free.
Made-to-order furniture CAN NOT be cancelled.
Items that are not made to order can be cancelled free of charge before they are picked up and delivered.
An order that contains sales items has the same rules apply as above.
Delivery
| End User Delivery Economy Service 5-7 Day | Per order | £40.00* | Deliveries are made by a dedicated 2 person furniture delivery team All deliveries are booked in advance with furniture taken to the room of choice This is NOT a curbside pallet delivery Cut off time 5 pm |
| End User Next Day / Day of Choice | Per order | £45.00 | Deliveries are curbsidepallets. Orders over £4000 must be prearranged Cut off time 3 pm |
| End User Delivery Premium Next Day / Day of Choice | Per order | £50.00* | Deliveries are made by a dedicated 2 person furniture delivery team All deliveries are booked in advance with furniture taken to the room of choice This is NOT a curbside pallet delivery Cut off time 2 pm |
Yes, by calling us or emailing.
Yes, please always notify us if you are unsure about spacing or special needs, so we can do the arrangements.
Yes, please always notify us if you are unsure about spacing or special needs, so we can do the arrangements.
Select options on checkouts
Yes, please always notify us if you are unsure about spacing or special needs, so we can do the arrangements.
The delivery will be rescheduled at the buyer’s expense.
Yes, please always notify us if you are unsure about spacing or special needs, so we can do the arrangements.
No, unfortunately.
Yes, you can arrange the collection by yourself.
Yes, with our premium option, we can deliver the items on your chosen day.
Yes, before it’s collected for delivery otherwise there will be charges for rescheduling.
